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Contact IDT For: Return Merchandise Authorization

* Marked fields are required.

1. Fill out this form to obtain an RMA number from IDT

2. After recepit of authorization email, ship the product back to IDT per the instructions in the email.

3. For international return, please add the following statement to your commercial invoice: "Item returned for repair. Manufactured in USA by IDT, Tallahassee, FL". Please use FedEx, DHL, or UPS and provide your return account number.

Model:

Serial Number

Return Type:

Repair Type:

Failure Type:

Description of Problem: *

Upload Screenshot:

Upload Defective Image:

Software Version:

Customer Name:

Company Name: *

Shipping Address 1: *

Shipping Address 2:

Country: *

State (If in USA):

ZIP/Postal Code: *

Phone: *

Email: *

Return Shipment Account

FedEx
DHL
UPS

Return Account Number

Newest software releases

  • Motion Studio 2.09.00 for Win32 and x64
  • SDK ver. 2.08.06 for Linux (Y and N-series only)